Legal

Terms & Conditions

Please read these terms carefully before placing a rental order. They cover payments, rental periods, the caution fee, damages, cancellations, and refunds.

1. Payments & Booking

  • Payments are to be made to the designated company account only, as indicated on the invoice.
  • Bookings are secured only after full payment has been confirmed.
  • All quoted prices are based on the rental items, duration, and logistics outlined at the time of booking. Final pricing may be adjusted if delivery location, timing, or item selection changes after confirmation.

2. Rental Period

  • The standard rental period is 24 hours (1 day), measured from the agreed delivery or pickup time.
  • Additional charges apply for each extra day or extended rental period, calculated at the daily rate for each item.
  • Late returns beyond the agreed rental period may incur extra-day charges and may affect caution-fee eligibility.

3. Caution Fee

  • A refundable caution fee of 5% of the total rental value is charged on all rental orders.
  • The caution fee is refunded when all items are returned in the same condition within the agreed rental period.
  • Refunds are processed on Tuesdays and Thursdays. Please allow 3–5 business days for the funds to reflect in your account after processing.
  • The caution fee is separate from the rental charge and is not applied toward rental costs.

4. Responsibility & Care

  • The customer is responsible for all items during the rental period, from delivery until items are picked up or returned to our warehouse.
  • Items must be used for their intended purpose and stored in a safe, secure location.
  • The customer must ensure adequate access for delivery and pickup at the agreed location and time.

5. Damages, Loss & Theft

  • Where items are returned late, damaged, missing, lost, or stolen, the caution fee will be retained in full.
  • The company reserves the right to request additional fees to cover repair or replacement costs beyond the caution fee.
  • For high-value items, the customer may be liable for the full replacement value if the item is damaged beyond repair or not returned.
  • Damage assessments are conducted within 48 hours of return. The customer will be notified of any charges before they are applied.

6. Unused Items

  • No refund is given for items delivered in good condition but later unused by the client.
  • If the event plan changes and some items are no longer needed after delivery, the full rental charge still applies.

7. Changes After Confirmation

  • For items removed or changed after the booking is confirmed, the original payment will be retained as stock credit for future use.
  • Stock credit is valid for 12 months from the date of issue and can be applied to any future rental or service booking.
  • Requests for changes must be submitted in writing (email or WhatsApp) at least 72 hours before delivery.

8. Cancellation Policy

  • Orders cancelled more than 7 days before delivery are eligible for a full refund, minus any non-refundable processing fees.
  • Orders cancelled between 3–7 days before delivery will receive a 75% refund, with the balance retained as stock credit.
  • Orders cancelled less than 48 hours before delivery attract a 50% surcharge. The remaining balance is retained as stock credit.
  • Same-day cancellations or no-shows forfeit the full rental payment.

9. Delivery & Pickup Concerns

  • Concerns about item condition, quantity, or quality must be reported immediately upon delivery.
  • Issues reported at the time of delivery will be reviewed and handled on a case-by-case basis.
  • Concerns raised after the delivery team has left the venue may not be eligible for adjustment or refund.

10. General

  • These terms apply to all rental orders placed through our website, by phone, email, or in person.
  • We reserve the right to update these terms. The version in effect at the time of booking applies to that order.
  • By confirming a booking, the customer agrees to be bound by these terms and conditions.
  • For any questions or clarifications, please contact us at mmoevents@gmail.com or +234 806 509 1140.

These terms were last updated on 5 August 2026. If you have any questions, please contact us.